Home Owners

Paul & Sheila Firnstein
Ashland

You and your staff have a customer friendly attitude.

You and your staff have a thorough understanding of your products.

Your operation has an overall pleasant atmosphere.

Tom and Carolyn Kennedy
Ashland

Your company supplied the replacement windows for our house in Medford in 2005. Everything went smoothly (a novelty in this day and age), and we were extremely satisfied with the products and service. You kept your word on everything.

So, when we moved to Corvallis and built a major addition on to our home, there was no doubt that Superior W&D was going to supply our windows, doors and doorknobs. Note: we are 227 miles from your store. Again, we were extremely satisfied! Not one single problem with your products or service.

My wife tells me that I’m a fussy, demanding person. The fact is, I rarely have reason to write a complementary letter like this.

Thanks for doing such a good job for us.

Dean Truscott
Corvallis
 

We got your letter and we are happy to tell you that our experience with Superior Windows was really quite a good one. We enjoyed meeting you at the home show and also glad to learn about window features and energy efficiency. Your employee Jason did a great job too.

Thanks, we would deal with no one else.

Val and Kurt Dambacher
Talent

I found working with Superior Windows & Doors to be a wonderful experience. Everyone on your staff was knowledgeable and helpful.

When there was a problem you were terrific about working with me to solve it thoroughly and with no hassle.  You stood by your commitments.

I would do business with you again and will recommend you to my friends!

Beverly Cone
Ashland

P.S. Feel free to use me as a reference.

To All,

I would highly recommend Superior Windows and already have to my friends and colleagues.

Roy Cooper was exceptionally friendly and funny, but most importantly and most seriously, he represented quality products at a competitive price along with reliable customer service.

I was purchasing vinyl replacement windows for my older home and had already gotten a few quotes in Medford, one specifically from Lowe’s, who I expected to be the lowest bidder without even much customer service.  To my surprise, Roy came in under them with a “superior” window with even greater thermal efficiency (U value), which also thankfully allowed me to qualify for Avista energy retrofit rebates!

So, in the future…I will always come to Superior first and plan on buying more windows and doors from them!

Thank you,
Anna Bjernfalk
Residential Building Designer
Jacksonville

Recently my wife and I were able to complete a remodel on our home. Remodeling has its own challenges to include blending the older with the new. We were able to visualize what we wanted in the way of style, materials, etc. but as you know bringing it all together is the art and fun of it all. We knew that we were going to replace all of the existing windows and this needed to carry thru to the new additions. To compliment the windows and light we anticipated we would need to pay attention to the interior and exterior doors and trim work. We were prepared to visit a number of businesses to do this and knew that we would be putting many road miles to do so. The home interior was to include madrone hardwood flooring, douglas fir interior/exterior doors, windows with douglas fir interior structure and hardwood trim.

I recall a friend of mine, Mike Kroetch, who had spoke to me of a local Southern Oregon business in Ashland that might be of interest to us. Superior Windows was its name. On a trip to Ashland I decided to stop by. I was met by Roy Cooper, owner, and that's where it all began. I began with windows and Roy's clarifying questions helped me answer that which I was looking for. This was done in a manner where I did not feel like I was pressured to buy what was in the display area but in a way that I had options to consider what there was on the market that met our needs. From there we moved on to doors and the story goes on. We ended up being able to purchase all of the windows and doors to include all hardware from one place. This included "CUSTOMER SERVICE". What a friendly and efficient staff. I recall "Jacob" calling and checking up on orders, shipment dates, and just how is it going calls regarding all of the products. We did experience minor installation difficulties with a 9' bay window. This was followed up with a trip from Roy and the Kolbe Window company representative to our house. All items were worked out and we are two very satisfied homeowners.

We have to throw in a plug for the Simpson doors. What a compliment to what we were trying to achieve. The quality and workmanship was superb.

A deep hearted thanks is extended to all employees at Superior Windows to help make our dream ours.

Kim & Debbie Wright
Yreka, CA

Hi Roy,
 

We live in Brooklyn, NY and own a house at 486 Allison St in Ashland.  It was a pleasure dealing with you and your staff.   Everyone is knowledgeable and helpful. The ability to pay by credit card over long distances was also very convenient for us.  
 

We were in Ashland in July when Peter was doing the work.  As best I could tell Peter seemed very professional which was reassuring.   Our tenants seem pleased with the change in doors and windows.  The installation went very well and I understand now why you trust Peter's work.
 

We hope to make Ashland a major part of our lives in the future and there will be more work to come on the house once we get beyond this economic downturn.  We look forward to working with you in the future.
 

Best,

Ted Joyce
Professor of Economics
Baruch College and Graduate Center
City University of New York

Roy,

Thanks for the opportunity to reply to you about our service from Superior. We are extremely pleased in every way.

1 - The time spent with us selecting our windows and doors was generous and the advice we received was helpful. Jason worked extremely well with us and our contractor, Casey Bright.

2 - The quality of materials was excellent. We love the windows, doors and hardware. The prices were certainly competitive.

3 - Support after the installation was excellent. We had a few things that needed to be taken care of, and they were addressed quickly and professionally.

Sincerely,
Sally & George Peterson
Ashland

P.S. If you need recommendations or for someone to see our windows or doors, we are happy to accommodate that!

Hi Roy,

I would like to let you know how pleased I am with your service as my windows and doors supplier.

You and Jason were wonderful to work with. I am very pleased with our choices, and feel you helped me quickly make some very difficult decisions.

I know that these questionnaires are most beneficial when we provide you feedback that could improve your service. Honestly, I can't think of a thing.

Just -- Thank you and keep up the good work. I may need you again.

Sincerely,
Barbara Bradley
Ashland

Dear Roy,

Many thanks for seeing us through to a very beautiful door - both outside and In.

Larry and Jill Henderson
Ashland
 

To whom it may concern -

The service at Superior Windows and Doors was far beyond excellent! The employees were a pleasure to work with and were extremely professional. Roy gave us exceptional service - came to our home and walked us through and gave us suggestions. They delivered on time and gave us a great price. Would definitely use them again and will always recommend them!

Thanks -
Kirsten and Tommy Mizrachi
East Medford

Just a quick note to let you know how happy Diane and I are with the windows and doors that you helped us select.  They have transformed the interior of the house beautifully and improved the exterior also.  Thanks for quickly replacing the bent screen on the patio door.

If you ever need a reference from a suspicious customer, don't be afraid to ask us.  We would be happy to put in our two cents and give you a ringing endorsement.

Have a wonderful holiday.

Peace,
Peter and Dianne Ware
Sams Valley

Superior Doors & Windows replaced every door in my house and completed the project in a very timely manner. I’m so pleased with the beautiful result! I made several changes during the course of the project, and Roy and his staff never failed to be patient, helpful and responsive to my requests. It was a pleasure working with them.

Candie Michael
Ashland

Builders

In my opinion, Superior Windows & Doors was very easy to work with and very responsive to my needs as a General Contractor working on a large multi-family residential project. Our schedule was very tight requiring the correct windows to be delivered for 9 separate buildings in the correct order within the span of about 1 month. I’d be happy to work with Roy and his staff again in the future!

Thomas J. Walker M.S., P.E.
Project Manager/Estimator
LEED Accredited Professional
www.Adroitbuilt.com

SOU Madrone Student Housing
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Scenic Heights Apartments

I was just enjoying today the difference your beautiful doors have made in my building. Not only are the doors great looking, but they were very affordable and the service was great. My contractor, Jim Hand, recommended your business to me 3 years ago and I haven't bought doors from anyone else since then.

Thank you - plus you guys are fun to talk to.

Victoria Law
A Street Arts Building
Ashland

I have been purchasing windows from Superior Windows & Doors for 18 plus years. Not only do they provide a quality product line, but more importantly their customer service has been excellent.

As a custom home builder I appreciate and stay with the suppliers with whom customer service is never a problem.

Chris Adams
Chris Adams Construction
Ashland

Always great service and good products.

Ken Kriser
Southern Oregon Development
AERS, Inc.
Jacksonville

I have used Superior Windows and Doors on many projects and have been very happy with their commitment to honest customer service. Most companies offer competitive pricing on windows and  doors and it is the customer service that makes the difference. I have had problems with windows provided by Superior Windows and Doors on occasion and Roy was quick to contact me and make the necessary repairs free of charge. No window is perfect all of the time and so knowing that the company stands behind their product so well makes the difference for me."

Andrew Morrison
A.C. Morrison Construction
Jacksonville
www.StrawBale.com

Read article in Mail Tribune

During the last year I have used you for two projects, mostly windows. I can honestly say you were the only one of my suppliers to be prompt with service and do what was asked, and more. It has been a pleasure working with you.

As for going green, I have just started a new green building company, "Go Green Homes", that we will launch Spring 2008. I would love more info and options on green products you can supply.

Kyle Taylor
Taylored Elements Construction
Medford

We would like to take this opportunity to thank you for the Atrium Windows used in the homes we are building. Your prices are very competitive and your excellent customer service combine to make our business together very easy and efficient.

Steve DeCarlow
DeCarlow Homes
North Mountain Land Company

Hey Roy.
 
I have enjoyed the working relationship I have had with your company.  I typically deal with Jason and he deserves a "pat on the back".  When I opened my account and was your business neighbor, you personally came to my office, said thank you, and gave me a gift certificate for the Jacksonville Inn.  I had not seen any business conducted like that since I built in NC.  That attitude is resonated throughout your business.  Thank you.  

I really appreciate the efforts you and your company make in the field of sustainable building.  It is very important to me and I try to seize every opportunity I encounter to implement such practices.

Mark W. Lackey
Integrity Building Contractors LLC

Excellent service from J.R.!
Good products and availability too.

Rod Lowe
Cubit Construction
Rogue River

A very experienced crew.

Intelligence, personable competence, good communications. Roy is fun to work with. He is consummately good looking, a real hunk, one of the most intelligent, cultured and well read window men in the the trade. He will always undercut the competition by no less than 40%, and is known to do kick-backs once he can trust you. Sometimes he will even throw in a foot massage.

Absolutely tops.

Jerry Nutter
Jerry Nutter Construction

I have been very satisfied with the service and quality provided by Superior Windows & Doors. The prices are reasonable and communication is good. When I have received a product that was damaged or incorrect they have done what ever was necessary to rectify and compensate me regarding the situation. This is very important to me as a contractor.

Brian Kische
B.K. Construction

I just wanted to take this opportunity to thank you for the wonderful doors you supplied to our project. When my wife and I started working on the design two years ago, one of the most important features were the numerous french doors that opened onto the wrap-around porch. We were pretty concerned that the kind of french doors we were picturing, solid core douglas fir with numerous lites, wouldn't fit within our budget.

However, we were delighted to discover that your company could supply us with those doors at an affordable price. Better yet, we were able to change from hollow core to solid core interior fir doors for only a modest increase. The doors are all very well made and extremely beautiful.

We appreciated the effort you and your staff took to make sure everything went smoothly from the time an estimate was prepared to the time the doors were delivered and installed.

Tim Allen
SwiftSure Timberworks
Medford

I just wanted to send you a short letter to thank you and your staff for assisting us with our door and window needs.

Since 2006, you have been doing a great job of providing the first class service we need in our commercial and residential remodels as well as new construction. Having consistently accurate, reliable quotes and prompt courteous service is critical in our providing quality service to our clients.

As you know, dealing with the many facets of selecting, ordering, delivering and installing doors and windows in a way that keeps our work flow moving smoothly and minimize call backs can be very challenging. The best efforts of your staff to work hard, honestly and reliably are always appreciated by us and our clients.

The way you run your business helps us to build our business too!

Jim Green
Green Meadows Building Company
Ashland

You have continued the tradition of a pleasant and helpful window and door buying experience since you took over. The range of choice has increased and your pricing is very competitive, all adding up to a very satisfied client. One visit to Home Depot was enough to convince me that your service was very worthwhile.

Thank you for your care,

Tony Henthorn
Tony Henthorn Construction
Ashland

I have done business with Superior Windows & Doors for years. When it comes to getting windows or doors I head for one place. Superior Windows & Doors. The reason is: I can count on courteous knowledgeable help for my needs. When I enter the door they greet me and work hard to find the doors or windows that will meet my needs. I can also count on them backing the products I order.

Fred C. Macfarlane Construction
Fred C. Macfarlane, Broker - Real Estate Depot
Ashland

Well, Roy, on the Farwest Steel Building job you supplied the material on time and in great quality. Thank you for your support and dedication to us and to the project.

Jim Ivey
Eric Artner Construction
Medford

Great, friendly service. Prompt and helpful.

Truly a quality business and a pleasure to work with.

Don Sever
Designer/Builder
Ashland

I should have made the effort before to tell you have much I appreciate the excellent service that you, and your staff, provide. From helping with product selection, thoughtful interaction with my own clients, through prompt delivery, Superior has been a pleasure to work with.

Erik Sivesind
Sivesind Construction
Talent

Roy,

You in particular, and your staff also, have been a pleasure to work with this year. Keep up the good work, have a great holiday season and I look forward to ordering some doors for both projects soon.

Andre Anderson
Ashland

I appreciate your efforts and have always been very satisfied with the products and service your company provides. Everyone on your staff has been very accommodating whenever we work together, and I look forward to working with you and your staff in the future.

Milo Shubat
Ashland Design Solutions
Shubat Construction
Ashland

Everything went fine and your salesperson, Jason, was very courteous.  If I had a problem it was taken care of really quickly. That was great.

Eric Wimmer
Ashland

The service at Superior Windows is unmatched in the Rogue Valley.

Your entire crew is always courteous, always friendly and always delivers as promised.

We would not shop anywhere else.

Justin Hart
Arrow Peak Construction

Thanks for your great service. The communication, and follow up, make a big difference.

Walt Stokes
Stokes Built
Ashland

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