Memo's from The President of Superior Windows & Doors

Our mothers told us if we have nothing nice to say, don't say anything at all. Well, in general that works, but sometimes we need to talk about those "not so nice" things in order to share lessons.

The economy being what it is it takes more than wishing and hoping to stay in business. It takes a lot of hard work to continue to offer the highest level of service when your profits are off. Those businesses that were not built on service to begin with will, obviously, be some of the first to go.

There are many reasons that businesses fail, but only a handful of reasons that they survive in bad times like these. The three most important reasons are Service Service Service.

During the past few months we have lost some competitors in the Rogue Valley. Keith Brown and Lumberman's in the lumber trade. The Pella Store is gone. WoodView is gone. And now I just heard that Philips Windows has shut down their NW manufacturing facility.

We really appreciate our customers and we look forward to working with you next year, and the year after.

Roy